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Help Page

About Us:

Colin Hill Online are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using any email link on our website info@colinhill.co.uk.

Our Contact details:

Colin Hill Online
56C Wilbury Way,
Hitchin,
Hertfordshire.
SG4 0TP
UK

Tel: 01462 659100
Fax: 01462 440655
Email: sales@colinhill.co.uk

Making A Purchase:

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Payment:

We accept Visa, Delta, Visa Electron, MasterCard, Switch and Paypal. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

Terms & Conditions:

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping & Handling:

Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12pm, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order. Equipment may be sent direct from our suppliers, depending on the product.

Delivery Schedule:

Upon receipt of cleared funds we will deliver your order right away.

Back Orders:

If your item is not in stock, we will back order for you. Our aim is to always have stock available on all the website items. Tax charges for orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security:

When the order is placed at our website, credit card numbers are encrypted using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee:

We guarantee your satisfaction. All of our products come with the standard guarantee, if you are not happy with an item, please call the office to organise return or replacement.

Reaching Us:

If you need to reach us, please email using the link on the store page, alternatively, you can call on 01462 659 100 or fax on 01462 440655 or write to us at Colin Hill Online, 56C Wilbury Way, Hitchin, Hertfordshire, SG4 0TP.

Privacy Policy:

Site Name does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third parties for goods delivery purposes.

Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Issue a unique identifier (e.g. customer login).
d. Monitor customer account status beyond that required for individual purchases.
e. Only disclose information to third-parties for goods delivery purposes.

Returns Policy:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk